Skip to content

Contact centre training

We empower staff to get the most out of technology investment by focusing on the practical tasks that staff need to perform with new applications. This way staff gains the satisfaction of developing new skills which have an immediate impact in the workplace.

Our training team at iTalk represent many years of experience with a blend of expertise across the full range of technology and applications. Each member of the training team spends time in the field with customers, gaining first-hand experience, so they understand the requirements and focal points, that need to be addressed by our training programmes.


Our blended learning solutions uses a combination of sales and performance improvement methods to produce results that last.


Staff Retention.


Empower users to access and make practical use of the full capability of applications.


Staff Retention.


Provide a development path across a range of communications and contact centre technologies.