Services
- Inbound & Outbound Call Centre
- Business Process Outsourcing
Why iTalk?
- Our agents have the skills, knowledge, and competencies to support any call centre requirement.
- Our expertise provide support for all technologies in any call centre environment.
Inbound & Outbound Call Centre Solutions
End to end inbound and outbound solutions
We are committed to delivering solutions that simplify complex issues and enhance your profitability.
INBOUND CALL CENTRE
The South African call centre industry is maturing at the same pace as the rest of the world as companies make important decisions around their outsourcing strategies. We provide services to both local SA based companies and to foreign companies looking at off-shoring their call centre to South Africa.
iTalk’s BPO Services will assist you to match your needs and ensure that you get the best solution for your requirement.
INBOUND CALL CENTRE SERVICES
Our inbound call centre administers the following:
- Incoming product support/information inquiries from consumers.
- Full integration of services delivers cost-effective inbound call centre solutions.
- Sophisticated data-capture capabilities.
- Consolidated reporting to help you analyse your acquisition efforts.
- Operationally excellent processes ensure your customers’ requests are handled efficiently.
- Increased service levels and conversion rates to improve revenues.
- Dedicated staff with experience in selling products in your industry.
OUTBOUND CALL CENTRE
Our outbound call centre facility initiates calls directly to your prospects or customers to improve your customer service with proactive communications. Our outbound call centre administers the following:
- Sales
- Customer service
- Collections management
By incorporating outbound proactive communications, businesses can differentiate their service offerings and generate revenue, providing a competitive edge.
BUSINESS PROCESS OUTSOURCING
The South African BPO competitive edge to other countries is our people: We are a diverse nation and able to support most of the European languages.
iTalk’s BPO Services will assist you to match your needs and ensure that you get the best solution for your requirement.
BUSINESS PROCESS OUTSOURCING SERVICES
End to end inbound and outbound solutions
We are committed to delivering solutions that simplify complex issues and enhance your profitability.