About
iTalk is one of South Africa’s leading inbound and outbound contact centres.
Our commitment is to deliver solutions that drive profitability and success for your business. With our wealth of experience, we can provide expert assistance across various areas such as sales, collections, data management, BPO, IT services, support, project management and quality assurance, to help your business thrive.
Our Mission is Clear
With extensive experience and expertise, we are committed to delivering solutions that will make you more profitable and successful in your core business. We offer a wide range of services that fit different business requirements from a contact centre perspective. We guide, advise, and manage your requirements using our skills and experience.
South Africa is the gateway to Africa; all the resources and tools required to launch a successful operation in any country north of South Africa can be provided quickly and easily. iTalk has completed many projects across the African continent, so you can trust us to deliver a quality service/solution.
Our expertise is not limited to one sector. We serve clients across various industries, including:
- Insurance
- Telco
- Retail
- Financial services
- Rewards programs
- FMCG
Compliance and Quality assurance is our top priority. We give our clients peace of mind – knowing their brand is always protected.
Our Values
Client & Customer Centric
iTalk is driven to exceed our client and customers’ expectations in a sustainable and profitable manner.
Achievement and drive to succeed
We recognise and reward the achievement of goals and targets. We celebrate creative and exceptional deliverables.
Honesty and Integrity
By conducting ourselves with honesty and integrity in all interactions, we create trust which is a key driver to maintaining all stakeholder relationships.
Staff Wellbeing
We believe in creating an enjoyable work environment in which people are motivated to achieve and succeed.
Collaboration and Accountability
Working together as a team ensures that we can achieve our objectives. We hold ourselves accountable in delivering sustainable value propositions for our stakeholders.