Contact iTalk: Email us | Phone us: +27 11 781 1197/96 | Where we are

I-Talk Call Centre Solutions (PTY) Ltd ● CRS Financial Services (PTY) Ltd

STRATEGY AND OPERATIONAL CONSULTING

ITalk brings a wealth of consultancy experience in the contact centre area. We help contact centres improve people performance and optimise business processes and are recognised as a trusted advisor to contact centres of different sizes, complexity and across range of industry sectors. Our experience spans all aspects of strategy, operational and technical expertise. Our services at iTalk are unique…we help clients define and execute strategy. We partner with our clients to share our expertise, to guide them to develop the best solutions and processes possible, and to educate about potential pitfalls. We wrap each of our client projects with contact center best practices – practices that only come from being in the trenches. We have years of hands-on experience working in and with large enterprises, and small businesses to improve call center performance. While no two clients are the same, our consulting frameworks enable us to identify and analyse common issues, and give us a format to educate clients on key factors and accelerate projects. Whether it’s for technical implementation, metrics strategy, vendor evaluation, call center roadmap, or one of our other many offerings, our frameworks help our clients effectively and efficiently achieve the desired project goals. Through our consultancy services we add an extra thought leadership dynamic…

SOME OF OUR CLIENTS

Some of Our Clients