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I-Talk Call Centre Solutions (PTY) Ltd ● CRS Financial Services (PTY) Ltd

WORKFORCE MANAGEMENT SOLUTIONS (WFM)

We supply leading workforce management solutions to match agent supply to call demand and deploy valuable resources to reduce costs and improve customer service. Our solutions are available as hosted and managed services as well as traditional customer premises equipment.

Our Solutions and Services maximise productivity and manage service levels better by managing all forms of contact from voice calls to emails, letters and faxes.

We manage resources with skill types to leverage skills based routing investments, improving customer service through first call resolution within service level constraints and gaining multiskilling efficiency.

SOME OF OUR CLIENTS

Some of Our Clients