Contact iTalk: Email us | Phone us: +27 11 781 1197/96 | Where we are

I-Talk Call Centre Solutions (PTY) Ltd ● CRS Financial Services (PTY) Ltd

BUSINESS PROCESS OUTSOURCING

The South African call centre industry is maturing at the same pace as the rest of the world as companies make important decisions around their outsourcing strategies. We provide services to both local SA based companies and to foreign companies looking at off-shoring their call centre to South Africa. The South African BPO competitive edge to other countries is our people:  
  • We are a diverse nation and able to support most of the European languages.
  • We have call centre agents with the skills, knowledge and competencies to support any call centre requirement.
  • We have specialist support people with the ability to support any technology in any call centre environment.
ITalk BPO Services will assist you to match your needs with the South African industry to ensure that you get the best solution for your requirement. Our services include:
  • Strategic Outsource Planning and Consulting.
  • Providing Country Risk Assessment Information.
  • Assisting with Call Centre Due Diligence and Audits.
  • Deal Making and Contract Negotiating.
  • Business Case and Proposal Validation.
  • Arranging Site Visits and Conducting Site Evaluations.
  • Providing Information to support Business Plans and Reports.
South Africa is the gateway to Africa meaning that all the resources and tools required to launch a successful operation in any country north of South Africa can be provided quickly and easily. Italk has completed many projects in various African countries and has the footprint through local correspondents to deliver a quality implementation.

SOME OF OUR CLIENTS

Some of Our Clients